I do not allow cancellations.
We accept returns of all (personalized and SALE items excluded) unopened, unused and unwashed product within 4 days of receipt for roman + riley store credit.
Product must arrive in original/new condition. Once the original condition product arrives, you will be credited in store credit the exact amount paid for the product (shipping cost for return is not reimbursed). No returns on any custom orders.
Due to quick sell out and having a limited inventory we are not able to accommodate an online exchange. Please process the unwanted item as a return and then you may reorder your desired change of item.
FINAL SALE ITEMS
Any discounted merchandise and “last chance” items are considered final sale. Any personalized merchandise is considered final sale. All hats, jewelry and pacifier items are considered final sale for sanitary purposes.