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Policies

RETURNS

In-store and online: We accept returns on *all unopened, unused and unwashed product within 30 days of receipt for Roman + Riley store credit only. Items must still have the tags/packaging all intact and free of damage.

Online: Product must arrive in original/new condition. Once the original condition product arrives, you will be credited in store credit the exact amount paid for the product (shipping cost for return is not reimbursed). 

*Please note we do have final sale items addressed in our "Final Sale Items" section of our policies

EXCHANGES

Online: Due to quick sell out and having a limited inventory we are not able to accommodate an online exchange. Please process the unwanted item as a return and then you may reorder your desired change of item. Keep in mind, shipping cost is not reimbursed for the unwanted item.

FINAL SALE ITEMS

Any discounted merchandise, “last chance”, and pre-order items are final sale. 

All skincare and jewelry items including, but not limited to:

hats, jewelry, pacifier items, sunscreen, etc. are considered final sale due to hygiene and personal care nature of the product.

 

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